DialAbroad Terms and Conditions

Make sure you read these important terms and conditions before using our services (don't worry, there is no confusing or hidden "small print") - if you have any queries, do get in touch.

Terms and conditions for use of Telecommunication Services provided by DialAbroad ("The Services")

By using The Services, you are deemed to have accepted our conditions of use and disclaimers.

The Services are comprised of:

  1. DialAbroad UK Landline service
  2. DialAbroad UK mobile service
  3. DialAbroad Euro service

General – applies to all of The Services

  • Callers must ensure they have bill payer's permission before using The Services.
  • All calls to DialAbroad access numbers are billed by your telephone line provider at their relevant rates.
  • Calls are charged from time of connection to the The Services, so we advise replacing the handset after a short period if your calls are engaged or unanswered.
  • When calling from a mobile, remember to only press the call or send button after dialling the access number but not again after dialling the destination number.
    When reviewing the rates to destinations, calls to mobile phones, premium rate numbers and pagers are not included unless otherwise stated (usually listed separately).
  • DialAbroad reserves the right to terminate fraudulent calls.
  • Calls made to mobile destinations may cost more, unless specifically mentioned in the destination list.
  • Prices subject to changed without prior notice. Some countries are excluded.
  • The Services are provided subject to availability.

DialAbroad UK landline service

Callers must ensure they have bill payer's permission before making a call. Calls to DialAbroad access numbers cost the per-minute service charge shown here, plus your phone company's access charge, which varies by phone company. We suggest checking in advance with your phone company for their access charge. The service provider for the access number is New Call Telecom. Calls are charged from time of connection to the access number, so we advise replacing the handset after a short period if your calls are engaged or unanswered.

DialAbroad UK landline & mobile top-up service

By using this service you consent following: You must have a UK mobile or landline and have the bill payer’s permission. Calls charged per minute. A 5p connection is charged per call. Cost of calls to the 033 access number will be charged at your standard rate to a landline or can be used as part of your inclusive minutes. Credit is valid for 90 days, and each time you top up you extend the remaining balance by a further 90 days. You can use the credit directly from the mobile you topped up from or in most cases from other mobiles and landlines using a PIN. Content provider for UK services is 2Abroad Limited, 033 3232 0032. For support please email enquiries@dialabroad.com

DialAbroad Euro service

Purchase credit in increments of $/€5, $/€10, $/€15 or $/€20 credit or debit card or PayPal. Maximum top up is $/€20 per day up to $/€100 per month. Price includes VAT.
You must enter a valid mobile number (you can use your credit from any landline or mobile with your PIN). A confirmation text informing you that your mobile has been charged with the requested topup amount will be sent shortly thereafter.
Credit/Debit card/PayPal top-up: It is essential that you enter your correct mobile number in order for us to top your account up correctly. The transaction is handled in a secure environment and DialAbroad never has access to your card details. If auto-topup/pre-approved billing is enabled, you can cancel it via the DialAbroad Login section at any time. If you have not enabled auto top-up then calls will disconnect once the credit is finished and a new topup request will have to be made for a further topup.
Credit lasts for six months from date of top up, and each top up within this period extends your whole balance by six months from the date of top up.
Calls to the DialAbroad access number will be charged at your standard landline or mobile rate to a landline or can be used as part of your landline or mobile inclusive minutes. Cost of calls to any freefone access number will incur a rate surcharge per minute (as displayed next to the freefone access number on this web site). Calls are charged per minute. A connection charge of 5 cents is charged per call. You should always call our access numbers from a local phone, eg. if you are in Spain, call our Spanish access number from a Spanish landline or mobile; if you are in the Germany, call our Germany access number from a German landline or mobile.

Tips

  • You should always call our access numbers from a local phone, eg. if you are in Spain, call our Spanish access number from a Spanish landline or mobile; if you are in the Germany, call our Germany access number from a Germany landline or mobile
  • An exception to this is for roaming users. If your provider allows you to pay no mobile roaming fees when travelling, then it is usually cheaper to call the access number for your "home" country. For example, if you are travelling in Germany but have a UK phone plan with zero roaming charges, it is usually cheaper to call our UK access number from Germany (indeed, this may be included in your regular plan free minutes). We'd always advise checking the cost of a call made whilst roaming with your provider.
  • Only press the call button when dialling the access number, not again after entering the international number
  • For more tips, please see the Frequently Asked Questions

General terms and conditions for use of DialAbroad web services

By using this web site, you are deemed to have accepted our conditions of use and disclaimers.

Privacy Policy

Please see the Privacy Policy page

Cookies

Please see the Cookies page

Conditions of use

DialAbroad is a brand name owned by 2Abroad Limited. This web site is owned and operated by 2Abroad Limited. Any reference to "we" or "our" in the following terms, conditions and disclaimers shall be construed accordingly.

Disclaimers

Given the impeccabilities of technology and the online environment, DialAbroad does not warrant (either expressly or impliedly) that the function, operation or accessibility of this web site will be uninterrupted or error-free, that defects will be corrected, or that this site or the servers that makes it available will be free of viruses or other harmful elements. As a condition to become a visitor to and a user of this web site, you agree that your access will be subject to the terms and conditions set forth in this notice and that access is undertaken at your own risk. The publishers of DialAbroad shall not be liable for damages of any kind related to your use of or inability to access this site.
We endeavour to present the most recent, most accurate, and most reliable information on our web site at all times. However, we make no claims to its accuracy, either expressed or implied. There may be occasions when some of the information featured on the DialAbroad web sites may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise for any inconvenience which this might cause. We reserve the right to amend errors, make changes to our Web site, or to update information at any time without prior notice and without there being any liability on our part.
We shall not be liable to any person for any loss or damage of any kind (whether or not we ought reasonably to have known of or had been advised of the possibility of the same) which may arise from the use of this web site or any of the materials or information contained in it.

Copyright

All designs and content featured on the DialAbroad web sites, including navigational buttons and images, artwork, graphics, text, any photography and the likes are the copyright of the publishers of DialAbroad and its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without the prior written consent from DialAbroad is strictly prohibited.

Cyber squatters

Cyber squatters or other unauthorised persons may register in bad faith a confusingly similar Domain Name with the deliberate intention of taking unfair advantage of the DialAbroad reputation and goodwill.

DialAbroad operates from only the web site addresses https://www.dialabroad.com (and dialabroad.co.uk, dialabroad.es, dialabroad.mobi). Any other Domain Name that appears to represent itself as being the web site of DialAbroad is not in any way related to us and represents an unlawful infringement of our rights, reputation and goodwill. We are not responsible and can not be held liable to any person for the contents or anything related to these other 'DialAbroad' Web sites. Please report any such copycats to us.

Returns/Refunds Policy

Returns of unused credit are not offered. Refunds for transactions made through reverse-billed SMS are not possible regardless. Credit purchased via credit card/debit card/PayPal is generally not refundable once purchased however exceptions may be made at the discretion of 2Abroad Ltd., such as in the case of a technical error on the part of 2Abroad Ltd., or in the case of an unwanted auto-topup transaction.

Queries

Queries should be addressed in the first instance using the form available at www.dialabroad.com/contact-us

DialAbroad USA - cheap international calls from USA landlines and mobiles to any landline or mobile worldwide